Terms of Service

Last updated: November 12, 2026. This is a plain-language summary of how Order by Cloud works.

The service

Order by Cloud lets you publish a digital menu, receive guest orders and send order tickets to a compatible Star CloudPRNT printer. Payments between you and your guests happen outside of Order by Cloud.

Your account

You sign in with your email address and a one-time code. You are responsible for keeping access to your email secure and for what happens under your account, including content you publish to guests such as menu text, prices, photos and allergen information.

Subscription and billing

Plans are billed monthly or yearly through Stripe. New accounts start with a 14-day free trial. A card is required to start the trial and it is charged for your chosen plan when the trial ends, unless you cancel first. You can cancel at any time from the subscription page. Your plan then stays active until the end of the period you have already paid for. Fees already paid are not refunded unless required by law.

Acceptable use

Do not use the service for unlawful content, to attempt to access other customers' data, or to disrupt the service. We may suspend accounts that do.

Availability

We work to keep the service available but it relies on the internet, your printer and third-party providers, so we cannot guarantee uninterrupted operation. Keep a backup way to take orders during service.

Your content and data

You keep ownership of your menu content and order data. You grant us permission to host and display it to provide the service. You can export your menu and request deletion of your account at any time.

Liability

The service is provided as is. To the extent permitted by law, our liability is limited to the fees you paid in the 12 months before the claim.

Contact

Questions about these terms: hello@orderbycloud.com.