Privacy Policy

Last updated: November 12, 2026.

What we collect

For restaurant owners: your email address, business and billing details, menu content, printer settings and order history. For guests ordering from a menu: the name or message they enter on an order, the items ordered and a technical identifier that keeps their orders together on their device. We do not ask guests to create an account.

How we use it

To run the service: sign you in, show menus, deliver orders to you and your printers, bill your subscription, and send service emails such as login codes and trial reminders. We do not sell personal data.

Who we share it with

Stripe processes subscription payments and stores card details; we never see full card numbers. Email delivery and hosting providers process data on our behalf. Guest orders are shared with the restaurant they were placed with.

Cookies

We use essential cookies to keep you signed in and secure forms, plus basic privacy-friendly analytics on the marketing site.

Retention and your rights

We keep data while your account is active and for a limited time afterwards for legal and billing reasons. You can ask us to access, correct, export or delete your data by emailing us. Restaurants are responsible for the guest order data they receive.

Contact

Privacy questions: hello@orderbycloud.com.